
If someone says sorry wholeheartedly - accept it and remove all bitterness about that person
This learning is looking at the same situation as shared in "Learn to say Sorry" topic, but from the receiver's perspective. When someone else is gracious enough to sincerely apologize to you for their mistake, the best thing you can do is to forgive the person and remove all bitterness in your heart about that person/situation.
I have seen many people (including myself) who remember events from many many years ago and recreate the bitterness every time the situation is remembered and keep asking the question "Why did that person do that?". Unfortunately, there is no answer. In an ideal world, you should not carry such bitterness and forgive the person even if he/she does not apologize. But that topic I will cover in Level 3. At least when the person apologizes, you should forgive him/her and move on. This reduces stress levels for both you and that person. This is a short life and there is so much to do. There is absolutely no benefit for carrying bitterness and negative thoughts about past events.